Sunday, August 13, 2017

WineTalent Classifieds: Hospitality Manager in St. Helena

WineTalent is working with our confidential client in St. Helena, CA, to find an experienced hospitality professional to lead the hospitality team at the winery.

Job Description:  Situated in the heart of the Napa Valley, WineTalent’s client is seeking a Hospitality Manager to oversee the staff and manage the guest experience at a busy tasting room on the Silverado Trail.   Working with colleagues from the wine club team, the Hospitality Manager will be directing the tasting room, facilitating wine club sign-ups, managing wine sales and overseeing hospitality events.  This position will be managing a team of 10 tasting room personnel as well as a few key hospitality support personnel.

  • Oversee daily tasting room operations including staffing. 
  • Handle outreach to business partners including destination management companies, tour providers and wineries. 
  • Manage wine and non-wine sales including shipping, inventory management and providing top-line customer service when necessary.
  • Ensure the tasting room is stocked with all necessary items including stemware, wine supplies, retail goods and related items.
  • Market winery’s hospitality program within local community, to wine enthusiasts and to business partners. 
  • Manage and build VIP and key customer relationships.
  • Determine areas where improvement is needed and put systems in place to correct and improve. 
  • Manage tasting room within annual company budget and periodically make adjustments to maximize profitability

  • 2 or more years in a hospitality management position within the wine industry. 
  • Experience with AMS and Vin65 preferred
  • Proven personnel management experience including recruiting, interviewing, hiring, training, scheduling, coaching and effectively reviewing performance. 
  • Solid DTC sales management experience.
  • Understanding of government regulations including compliance and consumer shipping regulations.

All applicants and inquiries will be treated with the utmost confidentiality.   

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