Monday, November 6, 2017

WineTalent Classifieds: Guest Services Manager at Long Meadow Ranch

WineTalent is working with our client Long Meadow Ranch on the Guest Services Manager role to support Farmstead and Long Meadow Ranch's hospitality operations.

Long Meadow Ranch is a family–owned and operated producer and purveyor of world­-class wine and food that is economically successful and socially responsible using diversified, sustainable, and organic farming methods. We produce award–winning wines, handcrafted extra virgin olive oils, grass–fed beef, eggs, and heirloom fruits and vegetables. 

We are seeking a Guest Services Manager to be an integral member of our team, providing the highest level of professionalism, customer service and brand ambassadorship for Long Meadow Ranch’s businesses. The Guest Services Manager will be responsible for managing the Guest Services department focusing on providing highly engaged, customer-focused service for our organization.  


Handle incoming inquiries and communications with guests for Long Meadow Ranch
Oversee reservation bookings across the company including restaurant, private events, winery visits, wine tastings, food & wine experiences, trade visitors, and housing guests
Provide training to the staff on guest relations, problem resolution and issue escalation
Create and maintain scripts for interfacing with guests in-person, on the phone, and by email
Ensure proper phone etiquette and standard operating procedures are being used by staff and performing routine and spontaneous staff training to ensure the highest level of customer service
Support oversight of customer service to include reviewing current operations, development of new policies to overcome repetitive issues, and ensuring timely response to guest inquiries
Follow company standards to ensure reservation confirmations and encourage cross-referrals to other Long Meadow Ranch experiences
Ensure that all policies and procedures, guest experiences and operating activities carried out by team are consistent with company and brand standards
Oversee general organization and cleanliness of the office areas
Attend weekly meetings and prepare department updates
Manage the scheduling of the guest services department
Qualifications and Requirements:

Bachelor’s degree in Hotel Management, Hospitality, Communications, Marketing, Business or related
3 years of hospitality industry experience, ideally including work experience in hotels, restaurant, resort, customer service and special events
Experience with PBX phone systems, Vin65, OpenTable, Google Business as well as digital tools including iPads, iPhones and related technology
Sharp attention to detail with good oral and written communication skills. Able to work in a team environment as well as operate independently
Highly professional in all interpersonal and business dealings
Must be able to have a flexible schedule working weekends and holidays
Creative problem solver with drive and dedication to succeed
Able to lift 40+ lbs
Must have a valid California Driver’s License and maintain a clean driving record
A pre-employment investigative consumer report is required
Compensation and Benefits

This is a full-time, salaried position
Competitive compensation depending on experience plus benefits including medical/dental insurance, paid vacation and 401(k)

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