WineTalent is a wine industry executive search firm run by Amy Gardner in Northern California. WineTalent provides job search assistance to wineries and winery talent throughout California. This blog will cover topics of job hunting, wine industry career opportunities, and career advice
Monday, November 6, 2017
WineTalent Classifieds: Guest Services Manager at Long Meadow Ranch
WineTalent is working with our client Long Meadow Ranch on the Guest Services Manager role to support Farmstead and Long Meadow Ranch's hospitality operations.
Long Meadow Ranch is a family–owned and operated producer and purveyor of world-class wine and food that is economically successful and socially responsible using diversified, sustainable, and organic farming methods. We produce award–winning wines, handcrafted extra virgin olive oils, grass–fed beef, eggs, and heirloom fruits and vegetables.
We are seeking a Guest Services Manager to be an integral member of our team, providing the highest level of professionalism, customer service and brand ambassadorship for Long Meadow Ranch’s businesses. The Guest Services Manager will be responsible for managing the Guest Services department focusing on providing highly engaged, customer-focused service for our organization.
Handle incoming inquiries and communications with guests for Long Meadow Ranch Oversee reservation bookings across the company including restaurant, private events, winery visits, wine tastings, food & wine experiences, trade visitors, and housing guests Provide training to the staff on guest relations, problem resolution and issue escalation Create and maintain scripts for interfacing with guests in-person, on the phone, and by email Ensure proper phone etiquette and standard operating procedures are being used by staff and performing routine and spontaneous staff training to ensure the highest level of customer service Support oversight of customer service to include reviewing current operations, development of new policies to overcome repetitive issues, and ensuring timely response to guest inquiries Follow company standards to ensure reservation confirmations and encourage cross-referrals to other Long Meadow Ranch experiences Ensure that all policies and procedures, guest experiences and operating activities carried out by team are consistent with company and brand standards Oversee general organization and cleanliness of the office areas Attend weekly meetings and prepare department updates Manage the scheduling of the guest services department Qualifications and Requirements:
Bachelor’s degree in Hotel Management, Hospitality, Communications, Marketing, Business or related 3 years of hospitality industry experience, ideally including work experience in hotels, restaurant, resort, customer service and special events Experience with PBX phone systems, Vin65, OpenTable, Google Business as well as digital tools including iPads, iPhones and related technology Sharp attention to detail with good oral and written communication skills. Able to work in a team environment as well as operate independently Highly professional in all interpersonal and business dealings Must be able to have a flexible schedule working weekends and holidays Creative problem solver with drive and dedication to succeed Able to lift 40+ lbs Must have a valid California Driver’s License and maintain a clean driving record A pre-employment investigative consumer report is required Compensation and Benefits
This is a full-time, salaried position Competitive compensation depending on experience plus benefits including medical/dental insurance, paid vacation and 401(k)