WineTalent is a wine industry executive search firm run by Amy Gardner in Northern California. WineTalent provides job search assistance to wineries and winery talent throughout California. This blog will cover topics of job hunting, wine industry career opportunities, and career advice
Thursday, October 4, 2018
WineTalent Classifieds: Hospitality Manager at Stony Hill
WineTalent is working with our client Long Meadow Ranch on an exciting opportunity to join the Hospitality Team in a management position as Hospitality Manager - Stony Hill.
Long Meadow Ranch is a family-owned and operated producer and purveyor of world-class wine and food that is economically successful and socially responsible using diversified, sustainable, and organic farming methods. We produce award-winning wines, handcrafted extra virgin olive oils, grass-fed beef, eggs, and heirloom fruits and vegetables.
We are seeking a Hospitality Manager to oversee the hospitality experiences at our Stony Hill property. The Hospitality Manager will be primarily responsible for managing the hospitality team at Stony Hill ensuring an unforgettable experience to our guests and promoting our wines and wine club. The ideal candidate will be engaging and knowledgeable about Stony Hill, Long Meadow Ranch, wine, food and also the Napa Valley. Interacting with guests from diverse backgrounds and experiences, the Hospitality Manager will strive to create a unique and personal experience with each guest.
Perform daily operations, including tasting setup and breakdown, reservations, order processing, and inventory management
Host guests on guided winery visits and tastings that are unique and memorable
Deliver a customer experience that provides world-class customer service and tells our winery history, mission and philosophy.
Create opportunities to present and sell wine and acquire club memberships
Assist with the hiring, training, and scheduling of hourly hospitality staff
Ensure proper execution of daily procedures, including tasting protocol, point of sale operations, maintaining proper inventory control, signing up wine club members, opening and closing, and daily upkeep and maintenance of the tasting areas
Lead daily staff meetings
Assist in the coordination of all on-site events
Handle routine purchasing transactions including point of sale/cash register operations and accounting for daily sales and tips. Ensure that all Hospitality accounting is correct and complete at the end of the business day
Collaborate with the Director of Consumer Sales & Hospitality to achieve goals for sales, wine club sign ups and data collection goals; plan properly and motivate the team to reach these goals.
Demonstrate leadership and personal support to hourly staff. Help coach, guide and develop staff into a strong sales and service focused team. Provide clear direction and support to staff regarding sales initiatives and programs.
Work collaboratively and effectively with other team members at the winery as well as other departments, such as Consumer Sales, Marketing and Private Events.
Collaborate with theDirector of Consumer Sales & Hospitality to generate and execute ideas to build tasting room traffic.
Collaborate with theDirector of Consumer Sales & Hospitality to develop compelling and unique visitor programs and experience.
Submit all reports to accounting and management as required, including daily sales, monthly inventory, and monthly performance analysis.
Education, Experience and Required Skills
Bachelor's degree in Marketing, Communications, Hospitality or related experience
2+ year of hospitality experience with strong proven experience in direct-to-consumer wine sales
Knowledge of organic and sustainable farming and food production
Strong interest in the farm-to-table movement and culinary pursuits
Effective communication and sales skills
Must be able to work Saturday and Sunday
Customer service experience with a genuine desire to provide exceptional service
Proven experience in direct-to-consumer wine sales
A valid California Driver’s License with a safe driving record
Ability to lift and carry up to 50 pounds
A pre-employment background is required
Compensation and Benefits
This is a full-time hourly position.
Competitive compensation depending on experience plus medical, dental and vision benefits and 401k
All Inquiries are Completely Confidential
Interested in applying? Please email your resume to firstname.lastname@example.org