Saturday, February 22, 2020

WineTalent Classifieds: Hospitality Manager for Long Meadow Ranch in St. Helena, CA

WineTalent is working with our client, Long Meadow Ranch, to find a Hospitality Manager to join the estate winery's hospitality team.  

About the Company:  Long Meadow Ranch is a family-owned agricultural enterprise producing grapes and wine, olives and olive oil, grass-fed beef and lamb, fruits, vegetables, and eggs in the Napa Valley, Anderson Valley and Marin County. The Long Meadow Ranch operations also include an acclaimed farm-to-table restaurant, a general store and wine tasting bar in the historic Logan-Ives House, an outdoor cafe, a farmer's market, a working garden and a variety of unique event spaces all located at Farmstead at Long Meadow Ranch
About the Position:  We are seeking a Hospitality Manager to oversee the hospitality experiences at our Mayacamas property. The Hospitality Manager will be primarily responsible for managing the hospitality team ensuring an unforgettable experience to our guests and promoting our wines and wine club. The ideal candidate will be engaging and knowledgeable about Long Meadow Ranch, wine, food and also the Napa Valley. Interacting with guests from diverse backgrounds and experiences, the Hospitality Manager will strive to create a unique and personal experience with each guest.
About the Job Responsibilities:
  • Actively engage in hosting visitors for the majority of working hours by leading winery visits and tastings that are unique and memorable, delivering a customer experience that provides world-class customer service and tells our winery history, mission and philosophy.
  • Ensure positive guest experience in all areas, responding promptly to customer feedback and take action to resolve guest issues.
  • Manage proper execution of daily hospitality procedures, including tasting protocol, point of sale operations, order processing, on-site hospitality inventory control, signing up wine club members, opening and closing, and daily upkeep and maintenance of the tasting areas.
  • Manage all aspects of the reservations platform, including maintenance of customer information records, review and approval of special visit requests, monitor system performance and identify problems.
  • Develop standard operating procedures; determine and implement system improvements as needed.
  • Develop and maintain a work schedule that allows regularly scheduled times at our other hospitality locations.
  • Oversee the recruitment, selection, training, scheduling, counseling and discipline of front of house staff, communicating job expectations and assign accountability to staff for priorities and tasks.
  • Demonstrate leadership and  provide personal support to staff by coaching, guiding and developing staff into a strong sales and service focused team.
  • Train new and existing staff on onsite wine sales including customer interaction regarding the wine club and related activities creating opportunities to present and sell wine and acquire club memberships.
  • Collaborate with the Director of Destination Operations to generate and execute ideas to build traffic, and develop compelling and unique visitor programs and experiences.
  • Develop goals for sales, wine club sign ups and data collection goals; plan properly, generate performance metric reports, monitor on a regular basis, and motivate the team to reach these goals.
  • Meet financial objectives by helping to prepare forecasts and budgets; analyzing variances; initiating corrective actions; developing and implementing strategies to increase average order values. 
  • Manage the weekly scheduling of hourly staff, review and approve time off requests.
  • Review and approve payroll, approve hourly rate and status changes for employees.
  • Plan, coordinate, and execute hospitality events with collaboration with the LMR Events Team.
  • Submit all reports to accounting and management as required, including daily sales, monthly inventory, and monthly performance analysis.
  • Collaborate with the Marketing team to develop effective outreach programs, marketing collateral, and marketing plans to support budgetary goals. 
  • Manage regularly scheduled outreach efforts, maintain updates of the outreach database, measure effectiveness of programming, and make suggestions to improve.
  • Work collaboratively and effectively with other team members at the winery as well as other departments, such as Consumer Sales, Marketing, Facilities, Production, and Private Events.
  • Keep the Director of Destination Operations fully informed of all issues and take prompt corrective action where necessary or suggest alternate courses of action.
  • Ensure that all food safety, food quality standards, workplace safety standards, customer service standards and company policies are met to comply with all Department of Environmental Health food safety regulations.
  • Maintain a facility that is safe, secure and healthy as well as consistently “inspection ready” in all areas including front of house and back of house.
  • Maintain a favorable working relationship with all company employees to foster and promote a cooperative, positive and respectful workplace culture.
About the Requirements:  
  • Bachelor's degree in Marketing, Communications, Hospitality or related experience
  • 2+ year of hospitality experience with strong proven experience in direct-to-consumer wine sales
  • Knowledge of organic and sustainable farming and food production
  • Strong interest in the farm-to-table movement and culinary pursuits
  • Effective communication and sales skills
  • Must be able to work Saturday and Sunday
  • Customer service experience with a genuine desire to provide exceptional service
  • Proven experience in direct-to-consumer wine sales
  • A valid California Driver’s License with a safe driving record
  • Ability to lift and carry up to 50 pounds
  • A pre-employment background and physical is required
About the Benefits:  
  • This is a full-time salaried position.
  • Competitive compensation depending on experience plus medical, dental and vision benefits and 401k
About WineTalent: WineTalent is a wine industry focused recruitment company. We work closely with our clients and our job seekers to find the right fit of talents, experience and work environment. All inquiries will be kept strictly confidential.

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If you are interested in this position, apply online here:

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