Friday, May 26, 2017

WineTalent Classifieds: Member Relations Manager in Napa, CA

Job Opening:  Member Relations Manager with the Napa Valley Grapegrowers.

WineTalent is working with our client, Napa Valley Grapegrowers, on a full-time opening for a Member Relations Manager.  This person will be responsible for the overall development and execution of the organization's membership outreach plan.  The ideal candidate will have a strong sales and marketing background with a proven track record of increasing growth.  Additionally, this person will exhibit exceptional professionalism, analytical and communication skills and strategic thinking. 

To learn more about the Napa Valley Grapegrowers, please visit their website. 


Membership Outreach

·      Develop and manage membership outreach plan to increase membership
·      Host and promote regular meetings and events with current and potential NVG members to communicate the value of membership.
·      Responsible for meeting membership growth and budget goals as established annually
 Member Relations
·        Act as staff liaison to NVG membership
·        Personally meet with and regularly communicate membership benefits with existing members
·        Manage membership database of over 700 members
·        Manage custom web-based CRM platform
·        Manage membership GIS map and update as needed (no prior GIS experience required).
·        Liaise with county Assessor’s office and the Ag Commissioner’s office to maintain current and accurate Napa County parcel data
·        Manage membership dues renewal process and work with the Head of Finance to ensure that accounting and reporting is accurate and timely
·        Assess value for each membership category and make recommendations to enhance membership benefits
·        Manage the members-only section of the NVG website
·        Assist NVG Associate Director to identify and approach members about becoming an annual NVG strategic sponsor
·        Manage the ongoing Board of Directors Liaison program
 Member Events
·      Annual Membership Meeting
§ Work with NVG Executive Director to develop the meeting agenda and overall presentation program
§ Work with Committee Chairs on individual presentations
§ Create power point presentations for each Committee Chair, and upload to laptop
§ Manage the creation of the meeting packets for attendees
§ Work with NVG Event Manager on member takeaway gifts
§ Work with NVG Event Manager on overall timeline, food & beverage needs, AV requirements, etc.
§ Prepare all follow up thank you letters and membership communication
·      Work with the Marketing & Communications Committee in the development and execution of the NVG Social Club
·      Work with NVG team and committees to develop new member events and programs to increase value and benefits of membership
 Member Communications
·      Work with the Marketing & Communications Committee to fulfill the membership objectives of the Marketing Plan
·      Maintain & order inventory of NVG membership collateral materials
·      Provide input on weekly Grower Bulletin newsletters as they relate to communicating benefits of membership
·      Prepare and send membership correspondence
 Provide general support to the Board of Directors and the Executive Director
·      Prepare monthly Board of Directors membership report
·      Prepare biannual Board of Directors membership presentation
Service the goals and objectives of the NVG Strategic Plan
Miscellaneous administrative duties and event support


  • ·      At least 5 years in related position
  • ·      Superior writing and verbal communication skills
  • ·      Experience or interest in Napa Valley winegrape growing
  • ·      Highly motivated work ethic and organizational skills
  • ·      Strong interpersonal skills and an outgoing personality
  • ·      Advanced abilities to create, maintain, and report budgets
  • ·      Demonstrated success managing accounts and performing analyses
  • ·      Proficiency in Excel and Word. Experience with CRM and/or database tools a plus
  • ·      Experience with the sales and management of a luxury brand a plus
  • ·      Ability to assist with event set up, breakdown, and coordination
  • ·      Ability to lift 50 lbs.
  • ·      Clean driving record with the California DMV

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