WineTalent Classifieds: Hospitality Manager for Long Meadow Ranch in St. Helena, CA

WineTalent is working with our client, Long Meadow Ranch, to find a Hospitality Manager to join the estate winery's hospitality team.  

About the Company:  Long Meadow Ranch is a family-owned agricultural enterprise producing grapes and wine, olives and olive oil, grass-fed beef and lamb, fruits, vegetables, and eggs in the Napa Valley, Anderson Valley and Marin County. The Long Meadow Ranch operations also include an acclaimed farm-to-table restaurant, a general store and wine tasting bar in the historic Logan-Ives House, an outdoor cafe, a farmer's market, a working garden and a variety of unique event spaces all located at Farmstead at Long Meadow Ranch

About the Position:  We are seeking a Hospitality Manager to oversee the hospitality experiences at our Mayacamas property. The Hospitality Manager will be primarily responsible for managing the hospitality team ensuring an unforgettable experience to our guests and promoting our wines and wine club. The ideal candidate will be engaging and knowledgeable about Long Meadow Ranch, wine, food and also the Napa Valley. Interacting with guests from diverse backgrounds and experiences, the Hospitality Manager will strive to create a unique and personal experience with each guest.

About the Job Responsibilities:

• Actively engage in hosting visitors for the majority of working hours by leading winery visits and tastings that are unique and memorable, delivering a customer experience that provides world-class customer service and tells our winery history, mission and philosophy.

• Ensure positive guest experience in all areas, responding promptly to customer feedback and take action to resolve guest issues.

• Manage proper execution of daily hospitality procedures, including tasting protocol, point of sale operations, order processing, on-site hospitality inventory control, signing up wine club members, opening and closing, and daily upkeep and maintenance of the tasting areas.

• Manage all aspects of the reservations platform, including maintenance of customer information records, review and approval of special visit requests, monitor system performance and identify problems.

• Develop standard operating procedures; determine and implement system improvements as needed.

• Develop and maintain a work schedule that allows regularly scheduled times at our other hospitality locations.

• Oversee the recruitment, selection, training, scheduling, counseling and discipline of front of house staff, communicating job expectations and assign accountability to staff for priorities and tasks.

• Demonstrate leadership and  provide personal support to staff by coaching, guiding and developing staff into a strong sales and service focused team.

• Train new and existing staff on onsite wine sales including customer interaction regarding the wine club and related activities creating opportunities to present and sell wine and acquire club memberships.

• Collaborate with the Director of Destination Operations to generate and execute ideas to build traffic, and develop compelling and unique visitor programs and experiences.

• Develop goals for sales, wine club sign ups and data collection goals; plan properly, generate performance metric reports, monitor on a regular basis, and motivate the team to reach these goals.

• Meet financial objectives by helping to prepare forecasts and budgets; analyzing variances; initiating corrective actions; developing and implementing strategies to increase average order values. 

• Manage the weekly scheduling of hourly staff, review and approve time off requests.

• Review and approve payroll, approve hourly rate and status changes for employees.

• Plan, coordinate, and execute hospitality events with collaboration with the LMR Events Team.

• Submit all reports to accounting and management as required, including daily sales, monthly inventory, and monthly performance analysis.

• Collaborate with the Marketing team to develop effective outreach programs, marketing collateral, and marketing plans to support budgetary goals. 

• Manage regularly scheduled outreach efforts, maintain updates of the outreach database, measure effectiveness of programming, and make suggestions to improve.

• Work collaboratively and effectively with other team members at the winery as well as other departments, such as Consumer Sales, Marketing, Facilities, Production, and Private Events.

• Keep the Director of Destination Operations fully informed of all issues and take prompt corrective action where necessary or suggest alternate courses of action.

• Ensure that all food safety, food quality standards, workplace safety standards, customer service standards and company policies are met to comply with all Department of Environmental Health food safety regulations.

• Maintain a facility that is safe, secure and healthy as well as consistently “inspection ready” in all areas including front of house and back of house.

• Maintain a favorable working relationship with all company employees to foster and promote a cooperative, positive and respectful workplace culture.

About the Requirements:  

• Bachelor's degree in Marketing, Communications, Hospitality or related experience

• 2+ year of hospitality experience with strong proven experience in direct-to-consumer wine sales

• Knowledge of organic and sustainable farming and food production

• Strong interest in the farm-to-table movement and culinary pursuits

• Effective communication and sales skills

• Must be able to work Saturday and Sunday

• Customer service experience with a genuine desire to provide exceptional service

• Proven experience in direct-to-consumer wine sales

• A valid California Driver’s License with a safe driving record

• Ability to lift and carry up to 50 pounds

• A pre-employment background and physical is required

About the Benefits:  

• This is a full-time salaried position.

• Competitive compensation depending on experience plus medical, dental and vision benefits and 401k

About WineTalent: WineTalent is a wine industry focused recruitment company. We work closely with our clients and our job seekers to find the right fit of talents, experience and work environment. All inquiries will be kept strictly confidential.

WineTalent: The Right People for the Job

If you are interested in this position, apply online here:  http://www.longmeadowranch.com/careers

WineTalent Classifieds: Southwest Sales Manager with Long Meadow Ranch

WineTalent is working with our client, Long Meadow Ranch, to find a Southwest Sales Manager to sell and represent LMR wine brands. The territory includes Southern California, Arizona, Nevada, New Mexico, Utah, and Hawaii.

About the company:  Long Meadow Ranch is a family-owned agricultural enterprise producing grapes and wine, olives and olive oil, grass-fed beef and lamb, fruits, vegetables, and eggs in the Napa Valley, Anderson Valley and Marin County. The Long Meadow Ranch operations also include an acclaimed farm-to-table restaurant, a general store and wine tasting bar in the historic Logan-Ives House, an outdoor cafe, a farmer's market, a working garden and a variety of unique event spaces all located at Farmstead at Long Meadow Ranch.

About the Position:  Reporting to the Vice President Sales, the Southwest Sales Manager will work in conjunction with our distributor partners in the territory. This role will work independently as well as with our distributors’ sales teams to sell, establish and maintain relationships with on and off premise accounts in these markets. Additionally this role works collaboratively with the entire LMR sales team on national and chain account development and maintenance.

About the Job Responsibilities:·      

• Work closely with VP Sales to develop budgets, programs and marketing strategies
•  Identify key accounts and make direct sales calls
• Collaborate on California distributor management with Northwest Sales Manager
• Focus on top primary markets with frequent visits
• Develop strong relationships with respective distributor’s sales representatives
• Manage and monitor all sales and inventory with the designated wholesalers
• Develop and perform presentations of wines to the respective distributors sales teams and managers
• Direct and assist with the placements and image of products
• Manage updates on pricing, programs and market goals with distributors
• Manage special sales projects including winemaker/owner dinners, VIP tastings and industry events
• Work closely with the VP Sales and the LMR executive team, support the development of a sales plan and support meetings with key distributor management members to further establish and maintain the relationship between LMR and the distributor network
• Utilize the VIP and Karma mobile application sales systems to track account calls, sales depletions and sales progress
• Provide continuous communication on territory performance
• Maintain a mutually respectful relationship with sales team members and other LMR team members

About the Requirements:

• At least 2 years of work experience in the territory within wine sales, restaurants or food and beverage
• Wine sales experience for either a supplier or a distributor is highly desirable
• Bachelor’s degree desirable, relevant work experience in lieu of a degree will also be considered
• Additional wine education, highly desirable
• High proficiency in office productivity tools including Google Drive, Google Docs and email
• Understanding of sales management reporting software a plus
• Preferably based in the Los Angeles area 
• Valid California Driver’s license and clean driving record required  
• Ability to lift 40+ pounds
• A pre-employment background check

About WineTalent: WineTalent is a wine industry focused recruitment company. We work closely with our clients and our job seekers to find the right fit of talents, experience and work environment. All inquiries will be kept strictly confidential.

WineTalent: The Right People for the Job

If you are interested in this position, apply online here: https://boards.greenhouse.io/lmr/jobs/2065536?gh_jid=2065536 

WineTalent Classifieds: Events Services Manager at Farmstead

WineTalent is working with our client, Farmstead at Long Meadow Ranch, on an Events Services Manager search.

About Long Meadow Ranch:  Long Meadow Ranch is a family-owned agricultural enterprise producing grapes and wine, olives and olive oil, grass-fed beef and lamb, fruits, vegetables, and eggs in the Napa Valley, Anderson Valley and Marin County. The Long Meadow Ranch operations also include an acclaimed farm-to-table restaurant, a general store and wine tasting bar in the historic Logan-Ives House, an outdoor cafe, a farmer's market, a working garden and a variety of unique event spaces all located at Farmstead at Long Meadow Ranch.

About the Opportunity:  We have a unique opportunity for a motivated Events Services Manager to join our events team!  Events at Long Meadow Ranch include Live Fires, Guest Chefs, Beer and Wine Dinners, weddings, corporate meetings and occasional offsite events. We are searching for an enthusiastic individual who is looking to ensure that all event activities are carried out professionally, to company standards and at the highest level of service. Results, integrity and teamwork are important for success in this position. 

Responsibilities:   

• Coordinate details of events such as conferences, weddings, birthdays, anniversaries, rehearsal dinners, charity events, sales meetings, business meetings, employee events and brand events
• Create and update organized, detailed and precise banquet event orders according to company time standards to reflect details regarding menu and beverage selections, rental equipment, guest counts, change orders and set up/strike
• Prepare and distribute all banquet event order preparation including instructions for setup to event staff including sales managers, event operations manager, event sous chefs and events line staff
• Ensure deadlines are met for head counts, cut-off dates and deposits
• Manage rental and other event service expenses according to budget
• Facilitate and manage all contact with outside vendors as well as receive and supervise installation and breakdown of rental equipment
• Update and distribute floor plans and seating arrangements for events and meetings
• Attend weekly departmental meetings to receive information and distribute reports
• Conduct site visits for clients to plan details including menus, setup and seating and manage client correspondence
• Conduct pre-meeting client walkthroughs to ensure accuracy of all BEO and client needs
• Assist with administrative responsibilities related to inquiry responses, including requests for proposals, as well as inquiries via email, phone or in-person
• Work with the Event Operations Manager to provide leadership for the Events front of house staff as well as recognize and motivate staff and coach for operational excellence
• Provide continuous, constructive feedback and guidance to events front of house staff
• Assist the Event Operations Manager with the recruitment, selection, training, scheduling, counseling and discipline of Event front of house staff
• Develop and maintain systems for efficient process to organize calendars, event orders, checklists and other event paperwork
• Provide coverage and support in times of absences of other event team members
• Maintain cleanliness and organization of the office areas
• Manage inventory of event equipment including tables, chairs, projectors, and other materials
• Attend networking events to increase referrals
• Assist in other duties as assigned by the Director of Event Sales

Education, Experience and Required Skills

• Bachelor’s degree in Hospitality or Hotel Management or closely related discipline.
• At least 2 years of experience in hospitality and event management in the restaurant, resort, or hotel industry.
• Detail-oriented work habits and strong organization skills required.
• Excellent personal, written and verbal communication skills.
• Extensive knowledge of computers including Google Apps, Microsoft Office and Tripleseat (or similar event management program)
• Ability to stay calm under high pressure situations.
• Ability to quickly solve problems when they happen.
• Ability to prioritize and handle multiple tasks with minimal supervision.
• Ability to adhere to company standards for response times and deadlines.
• Must have a valid CA driver’s license and maintain a clean driving record.
• Ability to lift 50+ lbs.
• A pre-employment background check is required.

Compensation and Benefits:

• This is a full-time, salaried position.
• Competitive compensation depending on experience plus benefits including medical/dental insurance, paid vacation and 401(k).

Apply online  HTTP://WWW.LONGMEADOWRANCH.COM/CAREERS 

For confidential discussions with WineTalent, please contact amy@winetalent.net.

About WineTalent: WineTalent is a wine industry focused recruitment company. We work closely with our clients and our job seekers to find the right fit of talents, experience and work environment. All inquiries will be kept strictly confidential.

WineTalent: The Right People for the Job