WineTalent Classifieds: Consumer Sales Manager in St. Helena, CA

Consumer Sales Manager

WineTalent is working with our client, Long Meadow Ranch, on a Consumer Sales Manager role in St. Helena, CA.

Description:  Long Meadow Ranch is a family­ owned and operated producer and purveyor of world-­class wine and food that is economically successful and socially responsible using diversified, sustainable, and organic farming methods. We produce award­-winning wines, handcrafted extra virgin olive oils, grass­-fed beef, eggs, and heirloom fruits and vegetables.

Long Meadow Ranch has a unique opportunity for a Consumer Sales professional to take on a pivotal role with the company.  The Consumer Sales Manager is responsible for managing the direct-to-consumer related sales activities for Long Meadow Ranch including wine club, e-commerce and telesales (outsourced). The Consumer Sales Manager will develop and execute strategies to increase sales in all direct-to-consumer channels across the business including forecasting and budget management while motivating the sales team to exceed goals.

Responsibilities:

●      Manage consumer sales channels including wine club, telesales, and e-commerce.

●      Manage customer databases including development of new strategies for targeted customer communications and club membership growth.

●      Supervise order processing and warehouse fulfillment and resolution of customer service issues.

●      Develop and manage consumer sales channel budget including forecasting and expense management to meet or exceed sales and membership acquisition goals.

●      Deliver periodic reporting on sales performance and membership growth the management team.

●      Provide training and mentorship to consumer sales teams including hospitality, wine club, telesales, e-commerce, customer service and seasonal employees to exceed goals.

●      Develop and maintain SOP’s for Vin65 platform, order processing and fulfillment.

●      Develop customer relationship management systems.

●      Participate in all consumer facing seasonal brand and membership events.

Qualifications and Requirements

·      Bachelor’s degree in Hospitality, Communications, Marketing, Business or related.

·      5 years of wine industry experience including tasting room, wine club and DTC sales.

·      Proficiency and experience with Vin65 administrator tools, Google Drive, Excel, as well as current digital tools and related technology

·      Sharp attention to detail with good oral and written communication skills.

·      Proven track record of growing wine club memberships and DTC sales.

·      Able to work in a team environment as well as operate independently.

·      Highly professional in all interpersonal and customer communications.

·      Creative problem solver with drive and dedication to succeed.

·      Able to lift 40+ lbs.

·      Valid driver’s license and maintain a clean driving record.

·      A pre-employment background check is required.

Compensation and Benefits

·      This is a full-time, salaried position.  Incentives will be provided to foster goal achievement and increased revenues.

·      Competitive compensation depending on experience plus benefits including medical/dental insurance, paid vacation and 401(k).

Interested in this position?  Please email your resume to amy@winetalent.net.  All communications will be kept strictly confidential. 

Know someone who is a great Consumer Sales Manager?  WineTalent offers a referral bonus for anyone referred that is hired through WineTalent.  Let us know who you think is the right person for this job.