WineTalent is working with our confidential client in St. Helena,
CA, to find an experienced hospitality professional to lead the hospitality
team at the winery.
Job
Description: Situated in the heart of
the Napa Valley, WineTalent’s client is seeking a Hospitality Manager to
oversee the staff and manage the guest experience at a busy tasting room on the
Silverado Trail. Working with colleagues from the wine club
team, the Hospitality Manager will be directing the tasting room, facilitating
wine club sign-ups, managing wine sales and overseeing hospitality events. This position will be managing a team of 10
tasting room personnel as well as a few key hospitality support personnel.
Responsibilities:
- Oversee
daily tasting room operations including staffing.
- Handle
outreach to business partners including destination management companies,
tour providers and wineries.
- Manage
wine and non-wine sales including shipping, inventory management and providing
top-line customer service when necessary.
- Ensure the
tasting room is stocked with all necessary items including stemware, wine
supplies, retail goods and related items.
- Market
winery’s hospitality program within local community, to wine enthusiasts
and to business partners.
- Manage and
build VIP and key customer relationships.
- Determine
areas where improvement is needed and put systems in place to correct and
improve.
- Manage
tasting room within annual company budget and periodically make
adjustments to maximize profitability
Qualifications:
- 2 or more
years in a hospitality management position within the wine industry.
- Experience
with AMS and Vin65 preferred
- Proven
personnel management experience including recruiting, interviewing,
hiring, training, scheduling, coaching and effectively reviewing
performance.
- Solid DTC
sales management experience.
- Understanding
of government regulations including compliance and consumer shipping
regulations.
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