WineTalent Classifieds: Hospitality Managers for B Cellars

WineTalent is an executive search firm focused on the wine industry; we have been retained by B Cellars to lead the search for the Hospitality Management team. Now in its fifth full year of operation on the Oakville Cross Road, B Cellars Vineyards and Winery is seeking a hospitality management team to manage and facilitate front and back of the house functions in support of the in-person direct-to-consumer sales efforts. The Hospitality Manager will also support the telesales and customer relations programs. This is a dynamic, multi-functional role that directly contributes to the exceptional guest experience at B Cellars.  

Description: The Hospitality Manager will work as part of the hospitality management team to provide support to the hospitality staff, to ensure compliance with company policies and procedures and to maintain the highest attention to the guest experience. Working with fellow managers, this role will oversee staff scheduling, training and coaching. The Hospitality Manager also manages the merchandising and supply inventory of the Hospitality House. Working to provide consistent messaging to staff and guests, the Hospitality Manager will interface with the marketing team on the website and with the PR firm on communications. This will also include managing the sales and marketing calendar. Additionally the role oversees the shipping and fulfillment of wine orders.  

Responsibilities:
Hospitality House:
•  Act as Manager on Duty for the Sales Team
•  Handle the role of a Maitre d’ for the Hospitality House
•  Scheduling Guides, Concierges, and Navigators
•  Managing Concierges and Navigators
•  Managing Guides in their Hospitality capacity
•  Supervision of hospitality team
•  Manage merchandising
Marketing:  
•  Manage B Cellars website
•  Manage B Cellars PR and Social Media firm
•  Manage B Cellars sales and marketing calendar
•  Produce and update copy, collateral, etc.
Shipping/Fulfillment:
•  Manage inventory
•  Manage shipping
•  Manage dry goods and paper goods inventories

Qualifications and Requirements
•  Bachelor’s degree in Business, Hospitality, Communications or related discipline.
•  At least 10 years of hospitality management including tasting room, event management, .

Compensation and Benefits
•  This is a full-time, salaried position. 
•  Co-pay comprehensive medical plan.
•  Matching funded Simple IRA retirement plan.
•  Vacation, sick-day and holiday pay.

All communications will be kept strictly confidential.

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