Long Meadow Ranch is seeking a dynamic and sales driven person to join our team as the Tasting Room Manager.
Long Meadow Ranch is a family-owned agricultural enterprise producing grapes and wine, olives and olive oil, grass-fed beef and lamb, fruits, vegetables, and eggs in the Napa Valley, Anderson Valley and Marin County. The many-faceted operation includes the 650-acre LMR Mayacamas Estate home ranch located in the Mayacamas Mountains above Rutherford and the 90-acre LMR Rutherford Estate, located on the Rutherford Bench, and, in Mendocino County, the 145-acre LMR Anderson Valley Estate. The Long Meadow Ranch operations also include an acclaimed farm-to-table restaurant, a general store and wine tasting bar in the historic Logan-Ives House, an outdoor cafe, a farmer's market, working garden and a variety of unique event spaces all located at Farmstead at Long Meadow Ranch.
The Tasting Room Manager will be an integral member of our team, providing the highest level of professionalism, customer service and brand ambassadorship for Long Meadow Ranch's business. The manager will be responsible for overseeing the operations of the General Store and providing leadership and support to the staff. The goal is to create a unique experience for our guests that includes wine & olive oil tasting, retail and culinary offerings including the LMR Chef’s Table food & wine experiences.
Responsibilities:
Oversee Daily Operations
- Spend majority of time on the floor in contact with staff and customers
- Recruit, train, supervise and appraise staff
- Build and maintain a culture that emphasizes maximizing sales opportunities
- Motivate and establish a reward system to the team to increase sales and efficiencies
- Hold daily pre-shift meetings for staff to communicate changes, motivate staff, hold sales contests and educate on new offerings
- Train staff on LMR products including wine, olive oil, packaged foods
- Educate staff on Winery offerings including Wine Club and tours
- Provide training, coaching and counseling to staff to attain the highest level of customer service
- Maintain financial and inventory records and ensure proper execution of retail procedures, cash management and financial accountability
- Ensure opening and closing procedures are being followed by staff
- Maintain stocking levels to ensure that shelves and merchandiser are always full
- Achieve goals for sales and profitability
- Provide retail displays for on-site Farmers Markets
- Resolve customer service issues and complaints
- Create strong relationships with key consumers and industry leaders
- Ensure compliance with health and safety legislation
Administrative and General
- Manage products including ordering, merchandising, inventory control and pricing
- Organize and maintain inventory
- Place weekly intercompany orders for wine and other LMR products
- Scheduling of staff in accordance to traffic projections
- Attend weekly management meetings to promote General Store offerings
- Maintain, print and order collateral and menus as needed
Education, Experience and Required Skills
- Five years of sales experience in a tasting room, restaurant or retail sales environment
- 2+ years experience in tasting room management
- Bachelor’s degree in Retail, Marketing, Sales or Hospitality, preferred
- Must have knowledge of wines, varietals and winemaking process, wine certification a plus
- Strong management history in the service and/or hospitality industry, preferably in a wine industry
- Knowledge of inventory and cost of goods management
- Strong interpersonal skills
- Outgoing, well spoken, professional and polite
- Collaboration skills
- Ethical Conduct
- Attention to detail and thoroughness
- Must be able to work rapidly and accurately, performing multiple tasks simultaneously
- Must have a valid California Driver’s License and maintain a safe driving record
- Ability to lift up to 50lbs.
- Ability to stand for long periods of time
- Ability to work in an outside environment at times, cold and hot weather
- A pre-employment investigative consumer report is required
Compensation and Benefits:
- This is a full-time, salaried position
- Competitive compensation depending on experience plus benefits including medical/dental insurance, paid vacation and 401(k)
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