WineTalent Classifieds: Hospitality Coordinator in Santa Barbara AVA

WineTalent is working with our Santa Barbara client to find a Hospitality Coordinator.  

About the company:  Our client is an estate winery dedicated to crafting wines of

the highest distinction. The winery focuses on discovery,

excellence and quality. They have the extraordinary opportunity

to produce world-class Cabernet-based wines in keeping with the

luxury wineries of Bordeaux and Napa Valley. We are

looking for a Hospitality Coordinator to join the Direct to

Consumer Team on a full-time basis, Tuesday thru Saturdays. A

critical aspect of the role is delivering an exceptional visitor

experience, world- class customer service and superlative wine

education to guests at the estate.

About the Job Responsibilities:

• Welcome and engage guests by demonstrating the highest degree of genuinely friendly customer service standards.

• Educates and schedules members and perspective customers who are calling to coordinate appointments for private tasting experiences.

• Perform all aspects of private tasting

- Provide members with a private tasting experience including tour and tasting, setup, restock wine, wipe down tables, bus and wash glasses, enter orders into POS system and fulfill onsite orders.

• Build long-lasting relationships with the Santa Barbara County wine community and wine industry, acting as a Brand Ambassador to promote the Estate.

• Understand POS program to process sales and shipping orders. Vin65 experience is a plus.

• Coordinate, support and attend winery offsite dinners and events. Some overnight travel required.

About the Requirements:

• Strong desire to provide superior customer service and cultivate client relationships.

• Strong attention to sales and administrative detail.

• Self-motivated with the ability to multi-task numerous projects at one-time.

• Outgoing, sales-oriented, engaging and energetic personality.

• WSET Level 1, preferred.

• Exemplary interpersonal communication skills.

• Ability to educate guests about wines in an engaging and relatable way.

• Experience and/or comfort with selling and promoting a luxury, premium priced wine

• Team player with enthusiastic outlook and creative mind.

• Previous tasting room, sales & hospitality or wine retail experience.

• Be 21 years of age or over.

• Work evenings, weekends and holidays.

• Lift 40 lbs repeatedly.

• Sit at a desk for long periods of time and stand for long periods of time.

 About WineTalent: WineTalent is a wine industry focused recruitment company. We work closely with our clients and our job seekers to find the right fit of talents, experience and work environment. All inquiries will be kept strictly confidential.

WineTalent: The Right People for the Job

Winejobs Report: Winery Hiring Increases in May 2017

Just received the latest from Winejobs about winery hiring patterns.  Posts were up 16% from the same time last year, and 7% year-to-date.  DTC, tasting room and retail jobs had the most growth year to year at 17%, up 4% year-to-date.  Winemaking increased 16 percent from last year, 22% year-to-date.  Sales and marketing were also up, 4% from the same time last year.  The postings for sales and marketing are down 5% year-to-date however.






 

WineTalent Classifieds: Sonoma Valley DTC Manager

WineTalent is working with our confidential client to recruit a DTC Manager for multiple brands in Sonoma County.  This position is an excellent opportunity to manage DTC for multiple luxury brands with diverse brand images.  Interacting closely with the company’s upper management, this position is a key strategic leader of the consumer’s experience with distinct wine brands.  This role will closely manage DTC staff members at multiple locations. 

POSITION SUMMARY:
 The DTC Manager will proactively manage all aspects of the direct-to-consumer sales activities at the physical locations of the wine brands and responsible for P&L management .  The DTC Manager will develop a team that promotes the wine brands and creates memorable guest experiences.  This person will establish and maintain high standards of performance in all areas including hospitality, tasting room, wine club and direct sales.  The DTC Manager will oversee events and maintain excellent retailing both in the tasting room and online.  The DTC Manager is also responsible for managing the business to sales and budget goals.  


QUALIFICATIONS:  

• ·      Proven leadership skills in winery direct-to-consumer roles.
• ·      Five or more years of relevant managerial experience.
• ·      Bachelor’s degree in marketing, communication, hospitality, or related preferred.  College coursework in those areas also highly desirable.
• ·      Able to work as needed including evenings and weekends.  

Interested in this position?  Please email your resume to amy@winetalent.net.  All communications will be kept strictly confidential. 

Know someone who is a great DTC Manager?  WineTalent offers a referral bonus for anyone referred that is hired through WineTalent.  Let us know who you think is the right person for this job.