WineTalent Classifieds: Wine Club Coordinator in Oakville, CA

WineTalent is working with our client, B Cellars, to add a key member to their team.  The role is for a Wine Club Specialist who can assist the hospitality team with direct sales and create a unique membership experience for wine club members.  

About B Cellars:  B Cellars Vineyards & Winery has led the way in transforming the Napa Valley experience. The Hospitality House welcomes guests with its full, open-hearth, commercial kitchen. The wine tasting experiences include wine and food pairings created by the chef and culinary staff to be educational and to showcase B Cellars wines at the table. We are looking for a motivated leader who has what it takes to insure that our B Society wine club members are cared for in way that befits the excellence in wine and in service that B Cellars is known for.

About the Position:  This position will curate unique guest experiences for returning B Society members as a part of crafting and nurturing long-standing, personal relationships with members, relationships which extend long past their time visiting in Napa. It is a challenging and dynamic position requiring a customer-first, hospitality-minded disposition, coupled with excellent organizational skills, creativity, and an ability to collaborate with our top-notch sales team.

Position Overview:  The Wine Club Coordinator works with a team of skilled professionals to ensure members receive and sustain the best impression of B Cellars, with a focus at all times on customer service and on relationship building. This position manages relationships with our membership in conjunction with our sales team. This position reports to the Sales & Marketing Manager and has marketing and creative support.

Position Summary: Promotes the B Society wine club, curates the on-going experience of members, both during and after their visits to our winery, and supports the sales team in their sales and marketing efforts to our membership. This is a full-time, career-minded position with a competitive compensation package which includes a benefits package, commission structure, and bonus potential. Ability to work on weekends as well as some holidays is required. This is a customer-service-oriented position, and B Cellars is open 7 days per week.

Requirements:

21 years of age or older

Excellent verbal & interpersonal communication skills

Must be comfortable speaking with and interacting with guests

Minimum 5 years of experience in fine wine or luxury product sales, winery experience a plus

Must have a basic understanding of POS software, Microsoft Word and Excel

Minimum AA degree, 4 year degree a plus

Available to work both weekends and holidays

Ability to lift heavy boxes (40-50 lbs) on a repeated basis.

Ability to stand for long periods of time

Ability to walk for up to 3 miles per day over uneven terrain

All inquiries will be kept strictly confidential

Email resumes to amy@winetalent.net

WineTalent Classifieds: Consumer Sales Manager in St. Helena, CA

Consumer Sales Manager

WineTalent is working with our client, Long Meadow Ranch, on a Consumer Sales Manager role in St. Helena, CA.

Description:  Long Meadow Ranch is a family­ owned and operated producer and purveyor of world-­class wine and food that is economically successful and socially responsible using diversified, sustainable, and organic farming methods. We produce award­-winning wines, handcrafted extra virgin olive oils, grass­-fed beef, eggs, and heirloom fruits and vegetables.

Long Meadow Ranch has a unique opportunity for a Consumer Sales professional to take on a pivotal role with the company.  The Consumer Sales Manager is responsible for managing the direct-to-consumer related sales activities for Long Meadow Ranch including wine club, e-commerce and telesales (outsourced). The Consumer Sales Manager will develop and execute strategies to increase sales in all direct-to-consumer channels across the business including forecasting and budget management while motivating the sales team to exceed goals.

Responsibilities:

●      Manage consumer sales channels including wine club, telesales, and e-commerce.

●      Manage customer databases including development of new strategies for targeted customer communications and club membership growth.

●      Supervise order processing and warehouse fulfillment and resolution of customer service issues.

●      Develop and manage consumer sales channel budget including forecasting and expense management to meet or exceed sales and membership acquisition goals.

●      Deliver periodic reporting on sales performance and membership growth the management team.

●      Provide training and mentorship to consumer sales teams including hospitality, wine club, telesales, e-commerce, customer service and seasonal employees to exceed goals.

●      Develop and maintain SOP’s for Vin65 platform, order processing and fulfillment.

●      Develop customer relationship management systems.

●      Participate in all consumer facing seasonal brand and membership events.

Qualifications and Requirements

·      Bachelor’s degree in Hospitality, Communications, Marketing, Business or related.

·      5 years of wine industry experience including tasting room, wine club and DTC sales.

·      Proficiency and experience with Vin65 administrator tools, Google Drive, Excel, as well as current digital tools and related technology

·      Sharp attention to detail with good oral and written communication skills.

·      Proven track record of growing wine club memberships and DTC sales.

·      Able to work in a team environment as well as operate independently.

·      Highly professional in all interpersonal and customer communications.

·      Creative problem solver with drive and dedication to succeed.

·      Able to lift 40+ lbs.

·      Valid driver’s license and maintain a clean driving record.

·      A pre-employment background check is required.

Compensation and Benefits

·      This is a full-time, salaried position.  Incentives will be provided to foster goal achievement and increased revenues.

·      Competitive compensation depending on experience plus benefits including medical/dental insurance, paid vacation and 401(k).

Interested in this position?  Please email your resume to amy@winetalent.net.  All communications will be kept strictly confidential. 

Know someone who is a great Consumer Sales Manager?  WineTalent offers a referral bonus for anyone referred that is hired through WineTalent.  Let us know who you think is the right person for this job.

WineTalent Classifieds: Sonoma Valley DTC Manager

WineTalent is working with our confidential client to recruit a DTC Manager for multiple brands in Sonoma County.  This position is an excellent opportunity to manage DTC for multiple luxury brands with diverse brand images.  Interacting closely with the company’s upper management, this position is a key strategic leader of the consumer’s experience with distinct wine brands.  This role will closely manage DTC staff members at multiple locations. 

POSITION SUMMARY:
 The DTC Manager will proactively manage all aspects of the direct-to-consumer sales activities at the physical locations of the wine brands and responsible for P&L management .  The DTC Manager will develop a team that promotes the wine brands and creates memorable guest experiences.  This person will establish and maintain high standards of performance in all areas including hospitality, tasting room, wine club and direct sales.  The DTC Manager will oversee events and maintain excellent retailing both in the tasting room and online.  The DTC Manager is also responsible for managing the business to sales and budget goals.  


QUALIFICATIONS:  

• ·      Proven leadership skills in winery direct-to-consumer roles.
• ·      Five or more years of relevant managerial experience.
• ·      Bachelor’s degree in marketing, communication, hospitality, or related preferred.  College coursework in those areas also highly desirable.
• ·      Able to work as needed including evenings and weekends.  

Interested in this position?  Please email your resume to amy@winetalent.net.  All communications will be kept strictly confidential. 

Know someone who is a great DTC Manager?  WineTalent offers a referral bonus for anyone referred that is hired through WineTalent.  Let us know who you think is the right person for this job.